How to send panel config files in COEX VMP

The panel configuration file is data stored on the panel's receiving card that contains all of the parameters for your LED panel like your pixel count, refresh rate, and other data related to the image/color effect of the panels in order to correctly display an image on the LED panels. 

Sending an a panel config file to the panels is essentially a first line of defense to resolve any abnormalities in displaying a clear, uniform image. A few common scenarios of when panel(s) might need to be "flashed" is when panels stop displaying an image, but still light up (basically showing static), there is a brightness difference between panels, or the receiving card has to be replaced to name a few. 

Before you get started

The first thing to do is locate and ensure you have the correct RCFGX or NCP file for your panel. The file type will depend on your panel and system configuration, but the processes will be the same. This config file can typically be found on a thumb drive included with your system. If you haven't already gotten in touch with us, you can Submit a Ticket with your panel model information and we'll supply you with the appropriate configuration file. 

NOTE: COEX VMP cannot read back configuration files from panels. The correct file must be supplied in advance.

Prerequisites

• Supported Controllers: COEX controllers only. KU Series, MX Series, CX Series
• Operating System: Windows 10 / MacOS 10.5 or Higher
• Software: COEX VMP v1.1.0 or Higher (ensure all USB drivers are installed)
• Required Connections: EtherNet/LAN connection to the controller (computer and controller must be in the same IP address range) 

How to Send Panel Config Files

1. Ensure the correct controller is selected from the left side Device Menu.

2. Under the Tools tab, select Maintain

3. In the maintain interface, select the Cabinet subtab (1)

4. Select the checkbox for which panels you want to update or check the very top checkbox to select all panels (2).  

TIP: You can find which panels you want to individually update by clicking the Cabinet Finder buttons.

5. Click Update (3) from the top options.

6. Select the file type you want to upload to the panels (4).

• To send an .ncp file, select NCP File.
• To send an .rcfgx file, select Config File.
• To update the receiving card firmware version (zip file), select Firmware.

7. Once the file is loaded into the software, click Update (5). 

8. Once the update completes and panels are operational, click Save Rv-Card Config (6). This will save all updates into the receiving card memory so the data will be retained after powering off the equipment.

Still, need help? Submit a Ticket, or reply back if you're already in contact with a support member, and we'll assist you further.