For DVS panels, each LED panel will contain LED modules which are essentially sub-panels that can be removed and replaced in the event of damage or any abnormality.
The LED modules included with your LED video wall system are produced within the same production batch to ensure complete color and brightness uniformity across the screen. So getting replacements is not a simple deal.
The replacement LED module must be from the same production batch in order to have matching brightness and colors with the rest of the screen. This is the general nature of LED displays, it's not specific to our products alone. This is why it is industry-standard practice to provide some spares with the original delivery.
For a detailed explanation, check our buyer's article about Production Batches.
If LED modules from the same production batch are available, we will notify you so you can purchase more.
The standard service procedure, for both warranty and non-warranty instances, in the event of damage, dead pixels, or any color abnormalities would be to repair the module. This maintains the color uniformity of the rest of your screen as the LED module that is from the same production batch can be repaired directly at its fault point.
To request an RMA, you can check out our detailed RMA Instructions here. To see if additional modules are available for purchase, please contact your sales or support representative.